Senior Revenues and Benefits Officer

Beighton; Sheffield; Híbrido; GBP 32 000 - 42 000; Tempo integral

Resumo da oferta

Sheffield City Council is seeking a Senior Revenues and Benefits professional to lead the administration of Housing Benefit and Council Tax Support. You will mentor a team, process sensitive applications, and collaborate with internal and external stakeholders.

The role supports hardship work and requires a customer-focused approach. The post offers a hybrid pattern with a 37-hour week, based at Howden House, with the Council promoting flexible working and equality initiatives.

Qualificações

• In-depth knowledge of Housing Benefit and Council Tax Support assessment, legislation, policies and procedures.
• Understanding of welfare benefits and their relationship with Housing Benefit and Council Tax Support.
• Customer-focused service delivery and awareness of service user needs.
• Excellent IT skills with Office 365 and benefits software/workflow systems.
• Clear communication for diverse audiences.
• Strong analytical and problem-solving abilities with standard frameworks for assessment decisions.

Responsabilidades

• Administer and process applications for Housing Benefit and Council Tax Support.
• Provide advice, support and mentoring to the Revenues and Benefits team.
• Liaise with internal and external organisations and stakeholders.
• Maintain accurate Council Tax Base and NNDR Rating List and maximise recovery of overpayments.
• Support teams working on hardship applications.

Conhecimentos

Housing Benefit knowledge

Council Tax Support knowledge

Welfare benefits understanding

Microsoft Office 365

Benefits software systems

Workflow management systems

Effective communication

Analytical and problem-solving

Ferramentas

Office 365

Benefits software

Workflow systems

Descrição da oferta de emprego

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Revenues and Benefits - Senior Revenues and Benefits

We are looking for an enthusiastic and positive individual to work as part of, and to provide advice, support and mentoring to a team responsible for the administration of and processing applications for Housing Benefit and Council Tax Support.

You will also work alongside teams working in hardship applications, maintaining an accurate Council Tax Base and Non-Domestic Rates Rating List and maximising collection of Council Tax, Non-Domestic Rates and Housing Benefit overpayments.

We are looking to appoint a permanent full-time post within the Quality Team. The full-time position is 37 hours per week, Monday to Friday, with the position to be based at Howden House Office.

We currently operate a hybrid working pattern.

For this role you will need a range of skills and experience including: -

• An in-depth working knowledge of Housing Benefit and Council Tax Support assessment, legislation, policies and procedures by being an experienced skilled benefits practitioner
• A good practical understanding of welfare benefits and their relationship with Housing Benefit and Council Tax Support
• A detailed understanding of a customer focussed approach to service delivery and the needs of service users
• Excellent I.T. skills including proficiency in the use of Microsoft Office 365 applications and extensive working experience of Benefits software systems and workflow management systems
• Effective communication skills and an ability to explain information to a wide variety of audiences
• Demonstrates good analytical and problem-solving skills and a good working understanding of standards and frameworks which support assessment and decision making

This challenging role requires a keen commitment to teamwork, exceptional communication and customer-focused skills and the ability to liaise effectively with a range of internal and external organisations and stakeholders.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Read about the new job evaluation process to be introduced at Sheffield City Council.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

Please carefully read the job description and person specification for this post before completing your application and if you would like to find out more about the post, please make enquiries with any of the following Revenues and Benefits Team Leaders below: