Revenues Assistant

Zohorecruit; Shotton; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

1 Month Contract

Fully On‑Site

Location: Deeside, Flintshire

Bi-weekly Pay

Local Authority Revenues experience

Job summary

Civic Recruitment Limited is seeking a diligent Revenues Assistant to temporarily join Flintshire County Council's Revenues Service. The role focuses on Council Tax and Business Rates administration, system support, and frontline customer service on-site in Deeside.

The position blends administration, finance, and data tasks, with responsibilities ranging from direct debits processing to reporting and system upgrades. This is a 1‑month on‑site contract.

Qualifications

• Experience in a busy office or administrative setting.
• Proficient IT skills and experience with computerized systems.
• Strong understanding of Data Protection and confidentiality requirements.
• Experience with databases and Microsoft Office applications.
• Experience handling customer inquiries via phone, email, or written communication.
• Keen attention to detail and accuracy.

Responsibilities

• Process Council Tax and Business Rates transactions accurately and efficiently.
• Set up, modify, cancel, and manage Direct Debit instructions per BACS standards.
• Handle unpaid Direct Debits and resolve payment issues promptly.
• Monitor and allocate payments to correct accounting periods.
• Prepare amendments to Council Tax and Business Rates accounts.
• Convert incoming mail into electronic records using the document management system.
• Maintain confidentiality and adherence to Data Protection laws.
• Respond to customer inquiries via phone, email, and written communication.
• Provide guidance on routine Council Tax and Business Rates issues.
• Create, maintain, and update documentation and procedures for the Revenues system.
• Collaborate with software vendors and internal teams to resolve system issues.
• Log and track system faults and software updates.
• Generate ad-hoc and scheduled management reports.
• Analyze data using reporting tools and spreadsheets.

Skills

Proficient IT skills

Data protection

Microsoft Office

Customer inquiries handling

Attention to detail

Organizational skills

Problem-solving

Independent / collaborative work

Revenues & Benefits environment

Education

GCSE English/Welsh and Mathematics

NVQ Level 2 in Business Administration or equivalent

Tools

Document management system

Reporting tools

Job description

Shotton, United Kingdom | Posted on 25/09/2026

• Country United Kingdom
• Postal Code CH5

About Us

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

Location: Tŷ Draig, St David's Park, Deeside, Flintshire, CH5 3FF

Contract: 1 Month Contract

Hours: Full Time

Working Pattern: Fully On‑Site

Summary

Flintshire County Council is in search of a diligent and organized Revenues Assistant to temporarily join its Revenues Service team. This position involves a blend of administrative, technical, and customer service tasks, focusing on the upkeep and enhancement of Revenues applications. The role also includes managing the daily administration of Council Tax and Business Rates accounts. The chosen candidate will be part of the front‑line Revenues team, addressing customer inquiries, processing financial transactions, maintaining precise records, supporting system administration, and generating performance and management reports to aid service delivery.

Key Responsibilities

• Accurately and efficiently process Council Tax and Business Rates transactions.
  
• Set up, modify, cancel, and manage Direct Debit instructions in accordance with BACS standards.
  
• Handle unpaid Direct Debits and resolve payment issues.
  
• Monitor and allocate payments to the appropriate accounting periods.
  
• Prepare and verify amendments to Council Tax and Business Rates accounts.
  
• Convert incoming mail into electronic records using the document management system.
  
• Maintain confidentiality and adhere to Data Protection laws.
  
• Respond to customer inquiries via phone, email, and written communication.
  
• Offer guidance on routine Council Tax and Business Rates issues.
  
• Create, maintain, and update documentation and procedures for the Revenues system.
  
• Collaborate with software vendors and internal teams to resolve system issues.
  
• Log and track system faults and software updates.
  
• Generate ad‑hoc and scheduled management reports.
  
• Analyze data using reporting tools and spreadsheets.
  
• Support system upgrades and releases through testing.
  
• Draft user guidance notes and procedural documents.
  
• Compile performance, statistical, and management information.
  
• Conduct regular system reconciliations and identify discrepancies.
  
• Raise purchase orders and process invoices for approval.
  
• Maintain databases, spreadsheets, and records to support service improvement.
  

Requirements

• GCSE English/Welsh and Mathematics at Grade A-C (or equivalent).
  
• Experience in a busy office or administrative setting.
  
• Proficient IT skills and experience with computerized systems.
  
• Strong understanding of Data Protection and confidentiality requirements.
  
• Experience with databases and Microsoft Office applications.
  
• Experience handling customer inquiries via phone, email, or written communication.
  
• Keen attention to detail and accuracy.
  
• Ability to manage information and manipulate system outputs.
  
• Strong organizational and problem-solving skills.
  
• Ability to work independently and collaboratively.
  
• Experience in a Revenues and Benefits environment.
  
• Knowledge of Council Tax and Business Rates legislation and processes.
  
• Experience processing Direct Debits and BACS transactions.
  
• Experience extracting and analyzing data using reporting tools.
  
• NVQ Level 2 in Business Administration or equivalent.
  

What's on Offer?

• 1 Month Contract
• Fully On‑Site
• Location: Deeside, Flintshire
• Bi-weekly Pay
• Opportunity to gain experience within a Local Authority Revenues Service.
• A varied role combining administration, finance, customer service, and systems support.
• A supportive team environment with exposure to Council Tax and Business Rates operations.

Ideal for candidates with experience as a Revenues Assistant, Revenues Officer, Business Support Assistant, Finance Administrator, Council Tax Officer, Revenue & Benefits Assistant, Administrative Assistant, or Customer Service Administrator.