Part-Time Retail Team Leader — Service & Shop Ops

John Lewis Partnership; Alderley Edge; On-site; GBP 14,000 - 21,000; Part time

Job summary

Waitrose team leader opportunity at John Lewis Partnership in Alderley Edge. You will lead a small team, drive customer service excellence and support daily shop operations.

You will help manage Partners, ensure safety and compliance, and contribute to delivering Click & Collect, online orders, and stock replenishment. Flexible hours include evenings and weekends, with a focus on customer satisfaction.

Qualifications

• Strong people leadership and team management skills.
• Solid understanding of retail operations and how to maximise sales.
• Experience in a customer-facing role and stakeholder engagement.

Responsibilities

• Support the shop's management team with operational tasks.
• Ensure Partners work safely and in line with policy.
• Fulfil online customer orders for home delivery.
• Replenish stock and maintain shelf presentation.
• Assist with Click & Collect orders and in-store service.

Skills

People leadership

Retail knowledge

Customer service

Stakeholder management

Job description

Waitrose team leader opportunity at John Lewis Partnership in Alderley Edge. You will lead a small team, drive customer service excellence and support daily shop operations.

You will help manage Partners, ensure safety and compliance, and contribute to delivering Click & Collect, online orders, and stock replenishment. Flexible hours include evenings and weekends, with a focus on customer satisfaction.