Part-Time Retail Team Leader - Customer & Ops

John Lewis Partnership; Cambridge; Remote; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Fri-Sun shifts

Job summary

John Lewis Partnership’s Waitrose shop is seeking a Team Leader to guide a customer-focused team and support the shop’s management in daily operations. You’ll help maximise sales while ensuring safe, compliant service and a high-quality customer experience.

The role includes weekend shifts (Fri-Sun) with 22.5 hours per week, providing leadership across checkout, online order fulfilment, stock replenishment, and Click & Collect activities to meet customer demand.

Qualifications

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer facing role.
• Good stakeholder management skills when working with third parties and the wider Partnership.

Responsibilities

• Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
• Ensuring Partners are operating in a safe and legal manner.
• Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
• Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Skills

People leadership

Retail knowledge

Customer facing

Stakeholder management

Job description

John Lewis Partnership’s Waitrose shop is seeking a Team Leader to guide a customer-focused team and support the shop’s management in daily operations. You’ll help maximise sales while ensuring safe, compliant service and a high-quality customer experience.

The role includes weekend shifts (Fri-Sun) with 22.5 hours per week, providing leadership across checkout, online order fulfilment, stock replenishment, and Click & Collect activities to meet customer demand.