Night-Shift Team Leader, Grocery & Service

John Lewis Partnership; Wallingford; On-site; GBP 19,000 - 22,000; Full time

Job summary

John Lewis Partnership in Wallingford (Waitrose & Partners) is seeking a Team Leader to support the shop management team, lead colleagues and ensure excellent customer service. The role emphasizes safety, stock control, and delivering online orders with passion for food and the Waitrose brand.

Varied full-time hours (37.5 per week) across seven days, with a Night Premium payable for night hours. DBS and pre-employment checks may apply as part of the recruitment process.

Qualifications

• Experience in leadership roles within retail environments.
• Proven ability to drive customer service and commercial performance.

Responsibilities

• Support shop management with tasks and coordinate with all shop areas to meet demand.
• Ensure Partners work safely and legally.
• Fulfil online orders for delivery drivers.
• Stock replenishment and store layout optimization.
• Collaborate with shop team on checkout, Click & Collect and on-demand orders.
• Contribute ideas to improve shop performance and reduce wastage.
• Maintain a clean, safe working environment.

Skills

People leadership

Retail understanding

Customer-facing experience

Stakeholder management

Job description

John Lewis Partnership in Wallingford (Waitrose & Partners) is seeking a Team Leader to support the shop management team, lead colleagues and ensure excellent customer service. The role emphasizes safety, stock control, and delivering online orders with passion for food and the Waitrose brand.

Varied full-time hours (37.5 per week) across seven days, with a Night Premium payable for night hours. DBS and pre-employment checks may apply as part of the recruitment process.