Part-Time Retail Customer Service Supervisor | Lead & Develop

B&M Retail Limited; Gloucester; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Store discount

Colleague portal discounts

Job summary

B&M Retail Limited is seeking a Customer Service Supervisor to join our Gloucester store on a permanent part-time basis (20 hours per week). The role involves supporting the Customer Service Manager with cash office and checkout operations, ensuring top service levels and a positive store environment.

Ideal candidates are enthusiastic, focused team players with strong numerical and problem-solving skills, a flexible, can-do attitude, and the ability to think on their feet to drive sales and

Qualifications

• Experience supervising/managing a small team, in a fast paced retail environment.
• Strong numerical and problem solving skills.
• A flexible approach and a ‘can do’ attitude.
• The ability to think on your feet.

Responsibilities

• Be passionate about delivering exceptional customer service.
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area.
• Provide colleagues with the appropriate skills and knowledge.
• Be highly visible and approachable to customers and colleagues.
• Operate and deliver processes that ensure the store meets all legal requirements.
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability.
• Protect and safeguard the Company assets.

Skills

Supervising experience

Customer service

Numerical skills

Problem solving

Flexible attitude

Think on your feet

Job description

B&M Retail Limited is seeking a Customer Service Supervisor to join our Gloucester store on a permanent part-time basis (20 hours per week). The role involves supporting the Customer Service Manager with cash office and checkout operations, ensuring top service levels and a positive store environment.

Ideal candidates are enthusiastic, focused team players with strong numerical and problem-solving skills, a flexible, can-do attitude, and the ability to think on their feet to drive sales and