Customer Service Supervisor

B&M Retail Limited; Gloucester; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Store discount

Colleague portal discounts

Job summary

B&M Retail Limited is seeking a Customer Service Supervisor to join our Gloucester store on a permanent part-time basis (20 hours per week). The role involves supporting the Customer Service Manager with cash office and checkout operations, ensuring top service levels and a positive store environment.

Ideal candidates are enthusiastic, focused team players with strong numerical and problem-solving skills, a flexible, can-do attitude, and the ability to think on their feet to drive sales and

Qualifications

• Experience supervising/managing a small team, in a fast paced retail environment.
• Strong numerical and problem solving skills.
• A flexible approach and a ‘can do’ attitude.
• The ability to think on your feet.

Responsibilities

• Be passionate about delivering exceptional customer service.
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area.
• Provide colleagues with the appropriate skills and knowledge.
• Be highly visible and approachable to customers and colleagues.
• Operate and deliver processes that ensure the store meets all legal requirements.
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability.
• Protect and safeguard the Company assets.

Skills

Supervising experience

Customer service

Numerical skills

Problem solving

Flexible attitude

Think on your feet

Job description

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in! This is a permanent, part time role working 20 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends.

We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.

As an essential retailer, our stores are fast-paced and trade 7 days a week.

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

You will also:

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriatebehavioursin the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal candidateswill beenthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that you have the following:

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

At B&M, we offer great benefits including discount in our stores and our colleagueportal offers additional discount for retailers, hospitality & much more!

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.