Customer Service Supervisor

B&M Retail Limited; Swindon; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Store discount

Colleague portal discounts

Job summary

B&M Retail Limited in Swindon is recruiting a Customer Service Supervisor for a permanent part-time role, 16 hours per week, with daytime, evening and weekend shifts. As part of the team you will support the Customer Service Manager in running the cash office and checkout area, ensuring our team delivers the best service.

Ideal candidates will be enthusiastic retail professionals who can lead a small team, handle cash processes, merchandise the store and maintain a welcoming, compliant shopping

Qualifications

• Experience supervising a small team in retail.
• Strong numerical and problem-solving skills.
• Flexible attitude with ability to work daytime, evenings and weekends.
• Excellent customer service orientation.
• Proficient in cash handling and store policies.

Responsibilities

• Support the Customer Service Manager in cash office and checkout areas.
• Ensure colleagues deliver excellent customer service.
• Assist with store processes to meet legal requirements.
• Merchandise the store to provide welcoming environment and drive sales.
• Protect company assets.

Skills

Team leadership

Customer service

Retail operations

Problem solving

Flexible working hours

Tools

Cash handling

Job description

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in County Road Retail Park, Swindon!

This is a permanent, part time role working 16 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends.

We are one of the UK's fastest growing retailers and, with our ongoing expansion plans, there's never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown.

As an essential retailer, our stores are fast-paced and trade 7 days a week.

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

You will also:

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriatebehavioursin the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that you have the following:

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a 'can do' attitude
• The ability to think on your feet

At B&M, we offer great benefits including discount in our stores and our colleagueportal offers additional discount for retailers, hospitality & much more! For further information, please click here

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.