Part-Time Resident Support & Complaints Coordinator

TurnerFox; Mansfield; On-site; GBP 18,000 - 25,000; Part time

Job summary

TurnerFox Recruitment are seeking a Part-Time Customer Strategy & Support Coordinator to join a government organisation in the Mansfield area. The role focuses on supporting residents with property/subsidence issues, handling inquiries, and providing administrative support across 15 hours per week on Thursdays and Fridays.

The ideal candidate has experience in sensitive customer service, complaints or administration, with excellent written communication and a professional telephone manner.

Qualifications

• Experience in sensitive customer service, complaints or administration.
• Comfort dealing directly with customers.
• Excellent written communication to produce professional customer correspondence.
• A confident and professional telephone manner.
• The ability to communicate with customers who may be worried, frustrated or experiencing a difficult situation.
• Strong organisation and accurate record keeping.
• Patient, empathetic and professional approach.

Responsibilities

• Monitor and triage customer email inboxes and correspondence.
• Respond to customer enquiries by telephone and in writing.
• Support the handling and administration of customer complaints.
• Provide support with customer incidents and ensuring information is recorded and communicated appropriately.
• Liaise with residents regarding reported property and subsidence-related issues.
• Ensure customers are kept informed and receive a professional and supportive service.
• Build positive working relationships with colleagues across the organisation.
• Liaise with different departments to obtain information and help progress customer enquiries.
• Filing, updating records and maintaining accurate customer information.
• Producing letters, emails and other customer correspondence.
• Providing general administration and coordination support to the wider team.

Skills

Customer service

Administration

Written communication

Phone manner

Empathy

De-escalation

Microsoft Office

Excel

Tools

Microsoft Office

Excel

Job description

TurnerFox Recruitment are seeking a Part-Time Customer Strategy & Support Coordinator to join a government organisation in the Mansfield area. The role focuses on supporting residents with property/subsidence issues, handling inquiries, and providing administrative support across 15 hours per week on Thursdays and Fridays.

The ideal candidate has experience in sensitive customer service, complaints or administration, with excellent written communication and a professional telephone manner.