Learning Coach

South Thames College Group; Greater London; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

26 Days Holiday

Enhanced Pension Plan

Eye Care Vouchers

Job summary

Morgan Sindall Property Services is seeking a Customer Complaints Handler at its Basildon hub in Essex. The role focuses on delivering first-class liaison and administration, handling complaints about repairs, and coordinating with contractors to ensure swift resolutions.

You will join a busy team, using MS Office to manage casework, with emphasis on customer satisfaction and timely responses. A Monday–Friday, 40-hour week is typical for this permanent post.

Qualifications

• Experience in complaints handling and providing high levels of customer service.
• Social housing / repairs experience is desirable.
• Strong administrative, organisational and problem-solving skills; proficient with MS Office.

Responsibilities

• Log and investigate complaints about repairs and liaise with contractors to plan and complete works.
• Deliver a swift resolution within agreed targets with support from the Customer Performance Manager.
• Attend meetings or provide service outside usual hours as required.

Skills

Customer service

Administrative skills

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

Customer Complaints Handler

£27,500 - £28,000 per annum

Basildon, Essex

Full Time, Permanent

40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch

We currently have an opportunity for a Complaints Handler to join our team at our hub in Basildon, Essex

About the Role

This is a great opportunity to deliver a first‑class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner whilst delivering an excellent level of client liaison to ensure high levels of customer and client satisfaction.

Logging and investigating complaints about repairs and working with our contractors to plan and complete these works to offer a swift resolution. You’ll work to deliver the agreed targets within your service area, with the support from our Customer Performance Manager and will be required to attend meetings or provide service outside the usual working hours as agreed and if required, liaising with other departments also.

About You

We are looking for an experienced Complaints Handler with excellent customer service and administration skills.

You will have social housing / repairs experience and have good attention to detail and problem‑solving skills. A good working knowledge of Microsoft Office is also required.

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates