Customer Experience Coordinator - Hybrid (Part‑Time)

Great British Energy Group; Mansfield; Hybrid; GBP 31,000 - 39,000; Part time

Job summary

The Mining Remediation Authority is seeking a Customer Support Coordinator for a short-term, part-time hybrid contract based in Mansfield, Nottinghamshire. The role focuses on managing the customer service inbox, responding to inquiries, and building strong relationships with residents and stakeholders.

You'll drive customer engagement, identify issues, coordinate service improvements, and prepare simple reports and communications.

Qualifications

• Excellent communicator.
• Empathetic and customer-focused.
• Skilled in handling complaints and difficult conversations.
• Strong face-to-face customer engagement experience.
• Translates technical information into plain English.
• Thrives in a fast-paced environment.
• Solutions-focused with strong stakeholder skills.
• Experience in regulated sectors desirable.
• Values-driven and committed to social value.

Responsibilities

• Manage and triage the Customer Service inbox.
• Respond to customer and resident enquiries.
• Build positive relationships with customers and residents.
• Support customer engagement and feedback activities.
• Help identify and resolve customer issues.
• Coordinate improvement actions across services.
• Promote a customer-focused, values-driven culture.
• Prepare simple reports, presentations and communications.
• Support wider customer experience and service improvement projects.
• Work across teams in a varied and fast-paced role.

Skills

Communication

Empathy

Complaint handling

Face-to-face engagement

Plain English translation

Fast-paced work

Solution-focused

Regulated sectors experience

Social value mindset

Job description

The Mining Remediation Authority is seeking a Customer Support Coordinator for a short-term, part-time hybrid contract based in Mansfield, Nottinghamshire. The role focuses on managing the customer service inbox, responding to inquiries, and building strong relationships with residents and stakeholders.

You'll drive customer engagement, identify issues, coordinate service improvements, and prepare simple reports and communications.