Customer Support Coordinator

TurnerFox; Mansfield; On-site; GBP 18,000 - 25,000; Part time

Job summary

TurnerFox Recruitment are seeking a Part-Time Customer Strategy & Support Coordinator to join a government organisation in the Mansfield area. The role focuses on supporting residents with property/subsidence issues, handling inquiries, and providing administrative support across 15 hours per week on Thursdays and Fridays.

The ideal candidate has experience in sensitive customer service, complaints or administration, with excellent written communication and a professional telephone manner.

Qualifications

• Experience in sensitive customer service, complaints or administration.
• Comfort dealing directly with customers.
• Excellent written communication to produce professional customer correspondence.
• A confident and professional telephone manner.
• The ability to communicate with customers who may be worried, frustrated or experiencing a difficult situation.
• Strong organisation and accurate record keeping.
• Patient, empathetic and professional approach.

Responsibilities

• Monitor and triage customer email inboxes and correspondence.
• Respond to customer enquiries by telephone and in writing.
• Support the handling and administration of customer complaints.
• Provide support with customer incidents and ensuring information is recorded and communicated appropriately.
• Liaise with residents regarding reported property and subsidence-related issues.
• Ensure customers are kept informed and receive a professional and supportive service.
• Build positive working relationships with colleagues across the organisation.
• Liaise with different departments to obtain information and help progress customer enquiries.
• Filing, updating records and maintaining accurate customer information.
• Producing letters, emails and other customer correspondence.
• Providing general administration and coordination support to the wider team.

Skills

Customer service

Administration

Written communication

Phone manner

Empathy

De-escalation

Microsoft Office

Excel

Tools

Microsoft Office

Excel

Job description

Customer Support Coordinator (5295) Mansfield, England

Salary: GBP15.6 - GBP15.6 per hour

Part-Time Customer Support Coordinator
15 hours per week | Thursday & Friday | Temporary with potential to become longer term
£15.60p.h.
Mansfield

TurnerFox Recruitment are currently recruiting for a Part-Time Customer Strategy & Support Coordinator to join a government organisation based in the Mansfield area.

The role will involve supporting residents who have reported property/subsidence-related issues, so we are looking for someone who is confident dealing with customers who may sometimes be concerned, frustrated or require additional support.

This is a varied customer-focused support role working 15 hours per week across Thursday and Friday (7.5 hours per day). You will be supporting the team with customer complaints, correspondence and incidents, as well as providing administrative support and communicating directly with customers.

The role of Part-Time Customer Support Coordinator will include:

• Monitoring and triaging customer email inboxes and correspondence
• Responding to customer enquiries by telephone and in writing
• Supporting the handling and administration of customer complaints
• Providing support with customer incidents and ensuring information is recorded and communicated appropriately
• Liaising with residents regarding reported property and subsidence-related issues
• Ensuring customers are kept informed and receive a professional and supportive service
• Building positive working relationships with colleagues across the organisation
• Liaising with different departments to obtain information and help progress customer enquiries
• Filing, updating records and maintaining accurate customer information
• Producing letters, emails and other customer correspondence
• Providing general administration and coordination support to the wider team

The ideal candidate for Part-Time Customer Support Coordinator:

We are looking for someone with previous experience in a sensitive customer service, complaints, customer support or administration role who is comfortable dealing directly with customers.

• Experience dealing with customer complaints or more complex / sensitive customer enquiries
• Previous customer service and administration experience
• Excellent written communication skills with the ability to produce professional customer correspondence
• A confident and professional telephone manner
• The ability to communicate with customers who may be worried, frustrated or experiencing a difficult situation
• Strong organisation and administration skills
• Good attention to detail and accurate record keeping
• Confidence working with colleagues and stakeholders across different departments
• A patient, empathetic and professional approach

This is a great opportunity for someone looking for a part-time position working two full days per week. The position is initially temporary but has the potential to develop into a longer-term opportunity.

Unfortunately, due to the volume of applications received, we are unable to respond to every application. If you have not heard from us within 7 days, please assume that your application has been unsuccessful on this occasion.

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