Hybrid Resident Complaints & Resolution Specialist

Tate; Greater London; Ibrido; GBP 18.000 - 25.000; Tempo pieno

Descrizione del lavoro

Tate is seeking a customer-focused Complaints & Resolution Officer to manage and investigate resident complaints within a social housing environment. The role is based in Colindale NW9 with hybrid working and an ASAP start date.

You will investigate and resolve complaints in line with policy and timescales, communicate with residents and internal teams to reach fair outcomes, draft clear complaint responses and maintain accurate records, and identify service improvements to support

Competenze

• Experience handling complaints or customer casework.
• Excellent communication and problem-solving skills.
• Ability to manage a busy caseload and meet deadlines.

Mansioni

• Investigate and resolve complaints in line with policy and timescales.
• Communicate with residents and internal teams to reach fair outcomes.
• Draft clear complaint responses and maintain accurate records.
• Identify service improvements and support continuous learning.

Conoscenze

Complaint handling

Customer service

Communication

Time management

Descrizione del lavoro

Tate is seeking a customer-focused Complaints & Resolution Officer to manage and investigate resident complaints within a social housing environment. The role is based in Colindale NW9 with hybrid working and an ASAP start date.

You will investigate and resolve complaints in line with policy and timescales, communicate with residents and internal teams to reach fair outcomes, draft clear complaint responses and maintain accurate records, and identify service improvements to support