Complaints & Admin Specialist (Part-Time)

ExtraCare Charitable Trust; Coventry; Hybrid; GBP 15,000 - 18,000; Part time

Benefits offered by this job

25 days annual leave

Pension (up to 9%)

Buy and sell holiday

Life insurance

Cycle2work scheme

Attendance reward

On-site gym

Job summary

ExtraCare Charitable Trust is seeking an Administrator at our Head Office in Coventry to manage our complaints process efficiently and professionally. You will join a friendly team and help us continually improve the services we provide.

The ideal candidate will have experience in an administrative or customer service role, with training provided to develop into a Complaints Administrator. This permanent, part-time role offers 22.5 hours per week and a supportive environment.

Qualifications

• Experience working in an administrative or customer service role.
• High level of attention to detail.
• Ability to gather, analyse information and produce performance reports.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor the corporate complaints inbox, record and triage complaints promptly.
• Liaise with Head Office and location colleagues to prioritise and assign complaints.
• Monitor complaints timescales to ensure responses align with the Complaints Policy.
• Escalate when responses risk missing timescales or when handling is sensitive.
• Maintain accurate records of complaints, their status and outcome.
• Provide accurate reporting and assist with analysis of complaint data.

Skills

Customer service

Administrative support

Attention to detail

Communication

Tools

Microsoft Office

Job description

ExtraCare Charitable Trust is seeking an Administrator at our Head Office in Coventry to manage our complaints process efficiently and professionally. You will join a friendly team and help us continually improve the services we provide.

The ideal candidate will have experience in an administrative or customer service role, with training provided to develop into a Complaints Administrator. This permanent, part-time role offers 22.5 hours per week and a supportive environment.