Part-Time Receptionist & Telephonist for Client Services

HCB ACCOUNTANTS LLP; Sutton Coldfield; On-site; GBP 10,000 - 14,000; Part time

Job summary

HCB ACCOUNTANTS LLP in Sutton Coldfield is seeking a bright Receptionist/Telephonist to support client service and administration on a part-time basis from March 2027. The role features fixed hours: Wed 1pm-5:15pm, Thu-Fri 9am-5:15pm, with salary dependent on experience.

You'll handle phone calls, greet visitors, manage IDs, process payments, and assist with general office duties. Previous reception experience is preferred, and familiarity with GDPR is desirable.

Qualifications

• Experience in a reception environment is preferred.
• Ability to handle inquiries with professionalism and courtesy.
• Familiarity with GDPR and data handling in a reception context.

Responsibilities

• Answer telephone calls and route messages.
• Greet clients and visitors professionally.
• Obtain client ID, scan and verify.
• Handle general enquiries in person or by phone.
• Process card payments and manage post.
• Prepare and deliver banking.
• Order stationery and office supplies.
• Maintain a welcoming reception area.
• Ensure GDPR compliance in daily tasks.
• Open/close matters on Case Management System.

Skills

Reception experience

Customer service

Professional demeanor

GDPR compliance

Education

GCSEs 4-9 or equivalent

Tools

Case Management System

Job description

HCB ACCOUNTANTS LLP in Sutton Coldfield is seeking a bright Receptionist/Telephonist to support client service and administration on a part-time basis from March 2027. The role features fixed hours: Wed 1pm-5:15pm, Thu-Fri 9am-5:15pm, with salary dependent on experience.

You'll handle phone calls, greet visitors, manage IDs, process payments, and assist with general office duties. Previous reception experience is preferred, and familiarity with GDPR is desirable.