Part-Time Pet Care Receptionist - Warm Welcome

IVC Evidensia; West of England; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

6.6 weeks annual leave

Pension scheme

Discounted veterinary care

Healthcare plan

Job summary

inspiring vet care is seeking a friendly, organised Receptionist to join Avon Lodge Vets in Wells on a part-time, permanent basis. You will manage appointments, answer inquiries, and work closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

The role offers 21 hours per week with Saturday mornings on a rota and occasional branch shifts, providing a welcoming, professional experience for clients and their pets in a supportive team environment.

Qualifications

• Experience in a customer-facing role with strong service focus.
• Excellent communication in a welcoming manner.

Responsibilities

• Providing a warm, professional welcome to clients and their pets
• Managing appointments and diaries efficiently
• Dispensing medications and prescriptions
• Answering telephone and email enquiries with confidence and empathy
• Processing payments and maintaining accurate client records
• Supporting the smooth day-to-day running of the practice
• Working closely with the clinical team to ensure an excellent client experience
• Managing challenging situations with professionalism and compassion
• Contributing to a positive and supportive team environment

Skills

Excellent communication

Customer service

Organised

Team player

Job description

inspiring vet care is seeking a friendly, organised Receptionist to join Avon Lodge Vets in Wells on a part-time, permanent basis. You will manage appointments, answer inquiries, and work closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

The role offers 21 hours per week with Saturday mornings on a rota and occasional branch shifts, providing a welcoming, professional experience for clients and their pets in a supportive team environment.