Part Time Personal Banker

North Shore Bank; Reading; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading bank in Reading is seeking a Part Time Personal Banker to enhance customer relationships and provide tailored banking solutions. The ideal candidate will have excellent customer service skills, experience in cash handling, and a strong commitment to compliance. This entry-level role offers the chance to grow within the banking industry while contributing to branch goals and community engagement.

Qualifications

• 1-2 years of customer service experience preferred.
• Fluency in a second language is beneficial.

Responsibilities

• Open accounts and assist customers with existing relationships.
• Promote bank products and services in the community.
• Respond to customer inquiries and complaints promptly.

Skills

Customer Service

Cash Handling

Compliance

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Products

Job description

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Job Description

The Personal Banker performs functions within their scope of authority and expertise to provide high levels of customer service and responsiveness. Responsibilities include:

1. Participating in individual, team, and bank goals as set by the branch manager.
2. Opening all types of accounts and assisting customers with existing relationships.
3. Performing account maintenance and processing requests.
4. Demonstrating knowledge of bank products and services to offer tailored solutions.
5. Proactively promoting bank products and services within the branch, at off-site events, and in the community.
6. Maintaining relationships and initiating new ones through outbound calls.
7. Responding to customer inquiries and complaints promptly and diplomatically.
8. Staying current on market conditions, products, updates, and new technologies.
9. Providing notary services as needed.

Skills and Experience

• Superior customer service skills and quality assurance.
• Ability to identify customer needs and suggest solutions or cross-sell services.
• Processing transactions such as deposits, withdrawals, payments, and cash handling.
• Adherence to internal controls, policies, and regulatory compliance.
• 1-2 years of customer service experience, cash handling preferred.
• High school diploma or GED required.
• Computer skills; knowledge of Microsoft products a plus.
• Fluency in a second language is beneficial.

Additional Requirements

• Minimum age: 17
• Background checks: criminal and credit

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Finance and Sales
• Industry: Banking