Customer Service, Personal Banker - 6 Month Fixed Term Contract

JR United Kingdom; Guildford; On-site; GBP 27,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der den Kunden in den Mittelpunkt stellt. In dieser Rolle werden Sie die Möglichkeit haben, Ihre Fähigkeiten im Kundenservice zu entwickeln und gleichzeitig eine Reihe von finanziellen Produkten anzubieten. Sie werden Teil eines großartigen Teams, das sich der Bereitstellung herausragender Dienstleistungen widmet. Mit einem umfassenden Schulungsprogramm und Unterstützung auf Ihrem Weg zu einer anerkannten Qualifikation werden Sie in der Lage sein, Ihre Karriere voranzutreiben. Diese spannende Position bietet eine wettbewerbsfähige Vergütung und zahlreiche Vorteile, die Ihren Arbeitsalltag bereichern.

Benefits

33 Tage Urlaub

Monatlicher Beitrag zur Altersvorsorge

Flexible Belohnungsprogramme

Gesundheits- und Lifestyle-Vorteile

Qualifications

• Leidenschaft für Kundenservice und starke Detailgenauigkeit.
• Fähigkeit, unter Druck zu arbeiten und kontinuierlich zu verbessern.

Responsibilities

• Unterstützung der Kunden bei ihren Bankbedürfnissen und proaktive Gespräche.
• Bearbeitung allgemeiner Bankanfragen wie Zahlungen und Überweisungen.

Skills

Kundenservice

Detailgenauigkeit

Interpersonelle Fähigkeiten

Druckresistenz

Education

Foundation Certificate in Responsible Banking

Job description

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Customer Service, Personal Banker - 6 Month Fixed Term Contract, Guildford

Client:

NatWest

Location:

Guildford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join us as a Customer Service, Personal Banker in Guildford.

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We’ll look to you to proactively find ways to continually enhance our customer banking experience.
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
• We're offering this role for a period of six months, ending on 30th November 2025.
• This job does not meet Skilled Worker visa sponsorship requirements.

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
• Completing general banking requests such as payments, balance enquiries and transfers.
• Helping customers to understand the different ways they can bank with us and the range of services we can offer.
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.

The skills you'll need:

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

How we’ll reward you:

• You’ll join us on a competitive salary starting at £27,585 pro rata for the hours you work.
• A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know:

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically during branch opening hours between 9am and 5pm, Monday to Friday, with rotational Saturdays and some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.