Personal Banker (6 months)

JR United Kingdom; Banbury; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Service, Personal Banker in Banbury, where you'll enhance customer banking experiences and support them in achieving financial goals. This temporary role offers comprehensive training and a competitive salary with various benefits.

Benefits

Healthcare Benefits

Generous Holiday Entitlement

Retirement Fund Contribution

Qualifications

• Strong communication skills to explain products and procedures.
• Motivated and career-oriented with a customer-centric approach.

Responsibilities

• Assist customers with banking requirements and general requests.
• Identify opportunities to assist customers with financial products.

Skills

Customer Service

Communication

Attention to Detail

Interpersonal Skills

Job description

Join us as a Customer Service, Personal Banker in Banbury

Role Overview

You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. Please note, this job does not meet Skilled Worker visa sponsorship requirements. This role is offered on a temporary basis until 31st December 2025.

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role. You’ll be committed to providing outstanding service in every interaction, working with high levels of accuracy to ensure a seamless and positive experience for each customer.

Your day-to-day responsibilities will include:

1. Having proactive conversations, understanding customer needs, and assisting with their banking requirements.
2. Completing general banking requests such as payments, balance inquiries, and transfers.
3. Helping customers understand the various ways they can bank with us and the range of services available.
4. Identifying opportunities to assist customers with simple financial products and collaborating with other teams to provide a seamless experience.

The skills you'll need

To succeed in this role, you should be motivated, career-oriented, and have a customer-centric approach. Strong communication skills are essential to explain our products and procedures clearly and effectively.

Additional requirements include:

• A passion for customer service and strong attention to detail.
• The ability to work under pressure and a determination to improve service quality while meeting personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• A commitment to developing new skills and responsibilities.

How we’ll reward you

You will receive a competitive salary starting at £26,010 pro-rata for your hours. Benefits include:

• A range of protection, healthcare, and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro-rata for hours worked.
• A monthly contribution to your retirement fund.

For more details about our benefits, please visit our rewards and benefits page.

Additional information

You’ll join an incredible network of colleagues dedicated to supporting our customers whenever and wherever they need us. Flexibility in working hours is required; typically, you’ll work during branch hours between 9 am and 5 pm, Monday to Friday, with rotational Saturdays and some bank holidays.

Your journey begins with comprehensive training to develop new skills and confidence, supported by ongoing coaching and external qualifications that can open further career opportunities.