Customer Service, Personal Banker - Fixed Term Contract

JR United Kingdom; Basingstoke; On-site; GBP 26,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der in Basingstoke tätig ist. In dieser Rolle sind Sie der erste Ansprechpartner für unsere geschätzten Kunden und helfen ihnen, ihre finanziellen Ziele zu erreichen. Sie werden umfassend geschult und erhalten die Möglichkeit, ein Foundation Certificate in Responsible Banking zu erlangen. Mit einem wettbewerbsfähigen Gehalt und einer Vielzahl von Vorteilen, einschließlich eines großzügigen Urlaubsanspruchs, ist dies eine hervorragende Gelegenheit für alle, die eine Karriere im Bankwesen anstreben. Ihre Leidenschaft für den Kundenservice und Ihre Fähigkeit, unter Druck zu arbeiten, werden in dieser Rolle geschätzt.

Benefits

Schutz- und Gesundheitsleistungen

Flexible Belohnungsprogramme

Generöser Urlaubsanspruch

Monatliche Rentenbeiträge

Qualifications

• Motiviert, karriereorientiert und kundenorientiert.
• Fähigkeit, unter Druck zu arbeiten und kontinuierlich zu verbessern.

Responsibilities

• Erster Ansprechpartner für Kunden in der Filiale.
• Proaktive Gespräche führen, um Kundenbedürfnisse zu verstehen.
• Allgemeine Bankanfragen wie Zahlungen und Überweisungen bearbeiten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailgenauigkeit

Interpersonelle Fähigkeiten

Teamarbeit

Education

Foundation Certificate in Responsible Banking

Job description

Job Title: Customer Service, Personal Banker - Fixed Term Contract, Basingstoke

Join us as a Customer Service, Personal Banker in Basingstoke.

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We’ll look to you to proactively find ways to continually enhance our customer banking experience.
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training.
• We're offering this role as a fixed-term contract ending on 30th November 2025.
• This job does not meet Skilled Worker visa sponsorship requirements.

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role. You’ll be committed to providing outstanding service in every interaction, working with high levels of accuracy to ensure a seamless and positive experience for each customer.

Day-to-day, you’ll be:

• Having proactive conversations, understanding customer needs, and assisting with their banking requirements.
• Completing general banking requests such as payments, balance inquiries, and transfers.
• Helping customers understand the different ways they can bank with us and the range of services available.
• Identifying opportunities to assist customers with simple financial products and collaborating with other teams to provide a seamless customer experience.

The skills you'll need

To succeed in this role, you should be motivated, career-driven, and have a customer-centric approach. Strong communication skills are essential to clearly highlight the benefits of our products and procedures to customers.

You’ll also need:

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and a determination to continuously improve service while meeting personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

How we’ll reward you

You’ll start with a competitive salary of £26,010 (pro rata for hours worked).

You’ll also benefit from:

• A range of protection, healthcare, and lifestyle benefits through NatWest Group Benefits, our fully flexible reward program.
• A generous holiday entitlement of 33 days (pro rata for hours worked).
• A monthly contribution to your retirement fund.

For more details about our benefits, visit our rewards and benefits page.

Additional information

Your working pattern

You’ll be part of an extensive network of colleagues, working during branch hours typically between 9 am and 5 pm, Monday to Friday, with rotational Saturdays and some bank holidays. Flexibility is required.

Your learning journey

Your journey begins with comprehensive training to develop new skills and confidence. You’ll receive ongoing coaching and support, and have the opportunity to study for external qualifications that can open further career paths.