Personal Banker (6 months)

NatWest Group; Banbury; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Service Personal Banker in Banbury. You will be the first point of contact for customers, providing outstanding service and helping them with their banking needs. This role offers a competitive salary, comprehensive training, and a range of benefits including a generous holiday entitlement and retirement fund contributions.

Benefits

Flexible reward programme

Generous holiday entitlement of 33 days

Monthly contribution to retirement fund

Qualifications

• Motivated and driven to develop career.
• Strong attention to detail and ability to thrive under pressure.

Responsibilities

• Guide and support branch customers in achieving financial goals.
• Complete general banking requests such as payments and transfers.
• Identify opportunities to help customers with financial products.

Skills

Customer Service

Communication

Interpersonal Skills

Education

Foundation Certificate in Responsible Banking

Job description

Join us as a Customer Service, Personal Banker in Banbury

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We’ll look to you to proactively find ways to continually enhance our customer banking experience.
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training.
• This job does not meet Skilled Worker visa sponsorship requirements.
• We’re offering this role on a temporary basis until 31st December 2025.

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
• Completing general banking requests such as payments, balance inquiries, and transfers.
• Helping customers to understand the different ways they can bank with us and the range of services we can offer.
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.

The skills you'll need

To be successful in this role, you’ll need to be motivated and driven to develop your career and have a customer-centric approach to your work. Strong communication skills are essential, as you’ll need to highlight the benefits of our products and procedures to our customers in an easy-to-understand manner.

You’ll also need:

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

How we’ll reward you

You’ll join us on a competitive salary starting at £26,010 pro-rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare, and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro-rata for hours worked.
• A monthly contribution to your retirement fund.

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically during branch opening hours between 9 am and 5 pm, Monday to Friday, with rotational Saturdays and some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.