Customer Service, Personal Banker - Fixed Term Contract

NatWest; Basingstoke; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a Customer Service, Personal Banker to join their team in Basingstoke. This role is pivotal in enhancing customer experiences and achieving financial goals. You will engage with customers, providing guidance on banking services and products while ensuring high accuracy in transactions. With a competitive salary and a supportive environment, this fixed-term contract offers training towards a recognized qualification, paving the way for future career opportunities. Flexibility in working hours and a range of benefits make this an exciting opportunity for those passionate about customer service.

Benefits

Generous holiday entitlement of 33 days

Monthly contribution to retirement fund

Flexible working hours

Healthcare benefits

Protection benefits

Qualifications

• Motivated and driven to develop your career in banking.
• Strong communication skills to explain products clearly.

Responsibilities

• Guide and support customers to achieve their financial goals.
• Complete banking requests like payments and balance inquiries.

Skills

Customer Service

Communication Skills

Attention to Detail

Interpersonal Skills

Problem-Solving

Education

Foundation Certificate in Responsible Banking

Job description

Customer Service, Personal Banker - Fixed Term Contract

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Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as a Customer Service, Personal Banker in Basingstoke

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
• We're offering this role as a fixed term contract ending on 30th November2025
• This job does not meet Skilled Worker visa sponsorship requirements
  
  
  

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquiries and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
  
  
  

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities
  
  
  

How we’ll reward you

You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund
  
  
  

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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