Lead GP Receptionist & Patient Services

The Methodist Church in Britain; Bognor Regis; On-site; GBP 23,000 - 32,000; Full time

Job summary

Bersted Green Surgery is recruiting a team leader for its reception team, a pivotal role at the front of the GP practice serving around 13,000 patients. You will manage daily rotas, book and amend appointments, and lead a friendly front-desk service while handling calls and patient queries.

The role requires GP surgery experience, excellent communication, and the ability to work flexibly outside core hours within a supportive multidisciplinary team.

Qualifications

• GCSE level or equivalent requirement.
• Previous GP surgery experience.
• Experience working with the general public.
• Excellent written and oral communication.
• Strong IT skills including MS Office.

Responsibilities

• Lead the reception team and amend daily rotas to ensure smooth appointment booking.
• Book, manage and amend appointments in line with policy.
• Deliver a welcoming front-desk service and keep reception area tidy.
• Answer calls, handle patient queries and signpost or transfer callers as needed.
• Handle patient feedback, including assisting with complaints.
• Respond to online requests and emails promptly.
• Keep patients informed of delays and notify GPs of arrivals.
• Ensure compliance with CQC and current legislation.
• Maintain accurate patient records and data entry on the clinical IT system.
• Send appointment reminders and run system searches as requested.
• Support clinical staff within a multidisciplinary team on admin tasks.
• Carry out tasks requested by the Patient Services Manager.

Skills

Written and verbal communication

IT skills

Telephone manner

Time management

Problem solving

Interpersonal skills

Education

GCSE level or equivalent

Tools

MS Office

Job description

Bersted Green Surgery is recruiting a team leader for its reception team, a pivotal role at the front of the GP practice serving around 13,000 patients. You will manage daily rotas, book and amend appointments, and lead a friendly front-desk service while handling calls and patient queries.

The role requires GP surgery experience, excellent communication, and the ability to work flexibly outside core hours within a supportive multidisciplinary team.