GP Admin Team Lead — Lead, Mentor & Streamline Patient Admin

The Methodist Church in Britain; Hampstead; Sur place; GBP 19 000 - 29 000; Temps partiel

Résumé du poste

Woodbury Surgery is seeking an Admin Team Leader to head the administration team in a busy GP practice. The role blends hands-on admin duties with staff leadership, rotas, and training, in a patient-centred environment.

Applicants should have GP/NHS experience, strong communication skills, and a track record of leading teams. The post mentions 31–36 hours per week and a busy, patient-focused setting with opportunities to improve processes.

Qualifications

• GCSEs in English and Mathematics at grade C/4 or above.
• Evidence of continued development.
• Experience working in GP practice or NHS setting.

Responsabilités

• Lead, motivate and support the administration team.
• Prepare and monitor admin team rotas and workloads.
• Provide training, support and mentoring to staff.
• Act as first point of contact for admin team queries.
• Arrange patient referrals using NHS e-Referral Service.
• Book and monitor patient waiting lists.
• Communicate with patients, staff and external agencies.
• Oversee coding of clinical correspondence, letters, care plans, registrations and deductions.
• Organise and lead regular team meetings.
• Run and monitor reports for management.
• Develop and monitor Standard Operating Procedures and identify service improvements.
• Provide feedback to support appraisal and performance review.

Connaissances

Verbal and written communication

Team leadership

Organisation

Customer service

Formation

GCSE English & Maths (C/4+)

Continued professional development

General education

Outils

SystmOne

Description du poste

Woodbury Surgery is seeking an Admin Team Leader to head the administration team in a busy GP practice. The role blends hands-on admin duties with staff leadership, rotas, and training, in a patient-centred environment.

Applicants should have GP/NHS experience, strong communication skills, and a track record of leading teams. The post mentions 31–36 hours per week and a busy, patient-focused setting with opportunities to improve processes.