Part-Time Patient Services Coordinator (Reception)

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 12,000 - 17,000; Part time

Job summary

Manchester University NHS Foundation Trust is seeking a highly motivated receptionist to provide reception and administrative support to the busy Contraception, Sexual Health & HIV Department in Trafford. The role is for 18 hours per week, based at Urmston Clinic, with occasional Saturday cover for the Hathersage Centre, MRI.

You will greet visitors, manage appointments, update patient records, and maintain a smooth reception area while supporting colleagues across the service.

Qualifications

• Experience dealing with patients or customers.
• Reception/administration experience preferred.
• Good standard of general education and basic IT skills.

Responsibilities

• Greet visitors at reception and determine their needs.
• Clarify demographics for patient contacts and update systems.
• Enter attendances and outcomes in INFORM within required timescales.
• Book appointments, update attendances and process referrals.
• Maintain a tidy reception and waiting area at all times.
• Answer calls politely and direct enquiries to the appropriate departments.
• Arrange interpreter requests as needed and maintain confidentiality.
• Work flexibly across the service as required.
• Join MFT and the Oxford Road Campus in Manchester, contributing to a large health academic community.
• Support the wider reception team across Greater Manchester.

Skills

Excellent communication

Computer literacy

Team player

Able to work under pressure

Education

General education level

Tools

INFORM system

Job description

Manchester University NHS Foundation Trust is seeking a highly motivated receptionist to provide reception and administrative support to the busy Contraception, Sexual Health & HIV Department in Trafford. The role is for 18 hours per week, based at Urmston Clinic, with occasional Saturday cover for the Hathersage Centre, MRI.

You will greet visitors, manage appointments, update patient records, and maintain a smooth reception area while supporting colleagues across the service.