Receptionist/Clerical Officer

Manchester University NHS Foundation Trust; Manchester; Presencial; GBP 12 000 - 17 000; Tempo parcial

Resumo da oferta

Manchester University NHS Foundation Trust is seeking a highly motivated receptionist to provide reception and administrative support to the busy Contraception, Sexual Health & HIV Department in Trafford. The role is for 18 hours per week, based at Urmston Clinic, with occasional Saturday cover for the Hathersage Centre, MRI.

You will greet visitors, manage appointments, update patient records, and maintain a smooth reception area while supporting colleagues across the service.

Qualificações

• Experience dealing with patients or customers.
• Reception/administration experience preferred.
• Good standard of general education and basic IT skills.

Responsabilidades

• Greet visitors at reception and determine their needs.
• Clarify demographics for patient contacts and update systems.
• Enter attendances and outcomes in INFORM within required timescales.
• Book appointments, update attendances and process referrals.
• Maintain a tidy reception and waiting area at all times.
• Answer calls politely and direct enquiries to the appropriate departments.
• Arrange interpreter requests as needed and maintain confidentiality.
• Work flexibly across the service as required.
• Join MFT and the Oxford Road Campus in Manchester, contributing to a large health academic community.
• Support the wider reception team across Greater Manchester.

Conhecimentos

Excellent communication

Computer literacy

Team player

Able to work under pressure

Formação académica

General education level

Ferramentas

INFORM system

Descrição da oferta de emprego

The Northern Sexual Health, Contraception and HIV Service - Trafford

We are looking for a highly motivated receptionist to provide reception and administrative support to a busy Contraception, Sexual Health & HIV Department for 18 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines.

Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.

We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.

The post would be based at the Urmston Clinic in Trafford. The Northern service operates across Greater Manchester so a need for flexibility is required to meet the demands of the service. The postholder would also join receptionists across the service in a Saturday rota to support the Hathersage Centre, MRI. The commitment to this would be 4 hours approximately once every 10 weeks.

This post may close early if sufficient applications are received.

Key responsibilities

• Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
• Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
• Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards.
• Book appointments, update attendances and action referrals.
• Maintain the reception and waiting area to an orderly state at all times.
• Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.
• Arrange and respond to Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.
• To work flexibly across the service as required.
• Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
• With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

For further details / informal visits contact: Name: Joanne Jeffery Job title: Deputy Operational Manager Email address: [e-mail] Telephone number: 0161 749 1160