NHS Clinic Receptionist – Part-Time Patient Concierge

MFT; Trafford; Sur place; GBP 23 000 - 28 000; Temps partiel

Résumé du poste

Manchester University NHS Foundation Trust (MFT) is seeking a part-time receptionist for the Urmston Clinic in Trafford, working 18 hours per week. You will greet visitors, manage inquiries, update patient records, book appointments, and support a busy admin team.

The role requires GCSE English and Maths, good general education, and experience in customer service. You will need to be adaptable, confidential, and able to work across shifts, with DBS checks likely.

Qualifications

• GCSE English and Maths or equivalent experience.
• Business Admin/Customer Service qualifications are desirable.
• Experience in a busy office or NHS environment preferred.

Responsabilités

• Greet visitors at the reception and identify their needs.
• Clarify patient demographics and update systems.
• Book appointments and manage attendances and referrals.
• Maintain a clean, welcoming reception area at all times.
• Answer phones politely and direct enquiries to the appropriate team.

Connaissances

Reception experience

Customer service

Communication skills

Teamwork

Formation

GCSE English & Maths

Outils

Microsoft Office

NHS IT systems

Description du poste

Manchester University NHS Foundation Trust (MFT) is seeking a part-time receptionist for the Urmston Clinic in Trafford, working 18 hours per week. You will greet visitors, manage inquiries, update patient records, book appointments, and support a busy admin team.

The role requires GCSE English and Maths, good general education, and experience in customer service. You will need to be adaptable, confidential, and able to work across shifts, with DBS checks likely.