Part-Time Medical Receptionist & Front Desk Administrator

The Methodist Church in Britain; West Boldon; On-site; GBP 12,000 - 17,000; Part time

Job summary

Long Furlong Medical Centre is recruiting a part-time medical receptionist and administrator for its front-of-house team. The role focuses on welcoming patients, answering calls, booking appointments and handling repeat prescriptions, while guiding patients to the correct service.

Experience in a GP reception or healthcare setting is essential. The post requires good numeracy and literacy, IT literacy, and the ability to work well in a team while staying calm under pressure.

Qualifications

• Good standard of education.
• Good numeracy and literacy.
• Reception experience.
• Experience in a healthcare setting or GP reception role.
• IT literate with keyboard skills.
• Strong communication and customer service skills.
• Ability to work in a team and stay calm under pressure.

Responsibilities

• Welcome patients and visitors at reception and keep waiting times to a minimum.
• Answer incoming calls courteously and record messages accurately.
• Book appointments and advise on the services the Practice offers.
• Deal with repeat prescription requests and provide test result information.
• Respond to requests for help from medical staff within your competence.
• Use initiative to solve problems or refer issues to seniors.
• Handle internal and external post, scan letters, photocopy, and file documents.
• Receive and record payments for private medical services.
• Handle returns to Primary Care Support Services and update patient records.
• Ensure patients are correctly identified and clinical entries are accurate.
• Follow confidentiality, data protection, FOI and Practice policies including health and safety.
• Review your work quality and improve with team leaders or practice manager.

Skills

IT literate

Keyboard skills

Communication skills

Customer service

Education

Good standard of education

Tools

EMIS software

Job description

Long Furlong Medical Centre is recruiting a part-time medical receptionist and administrator for its front-of-house team. The role focuses on welcoming patients, answering calls, booking appointments and handling repeat prescriptions, while guiding patients to the correct service.

Experience in a GP reception or healthcare setting is essential. The post requires good numeracy and literacy, IT literacy, and the ability to work well in a team while staying calm under pressure.