Part-Time Helpdesk & Customer Service Advisor

UPP; Reading; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

25 days holiday plus bank holidays

Pension

Life assurance

Enhanced family leave policy

Training

Volunteer/personal development days

Cycle to work scheme

Job summary

UPP is seeking a part-time Helpdesk and General Office assistant for a 0.50 FTE role with a rolling 7-day rota, 16:30-21:30. The role involves first-line support, service request handling, and administration across on-site facilities and resident services.

Responsibilities include monitoring systems, coordinating with sub-contractors, generating reports, and maintaining accurate records. A customer-focused approach and UK driving licence are essential, with flexibility for additional hours

Qualifications

• Experience in a helpdesk/customer service environment.
• Excellent telephone manner and writing skills (phone and email).
• Ability to monitor and interpret data and maintain attention to detail.
• IT literacy with MS Office (Outlook, Excel, Word) and familiarity with database applications.
• Good organisational skills and ability to prioritise work.
• Working knowledge of good office practice.
• GCSE Mathematics and English (A-C).
• Full UK Driving Licence.

Responsibilities

• Provide a professional, customer-focused first point of contact and keep accurate records.
• Liaise with the University client, sub-contractors, URSL staff and residents as needed.
• Assist managers with on-site activity coordination and admin.
• Monitor Building Management Systems and Lift Monitoring System and respond to alerts within agreed timescales.

Job description

UPP is seeking a part-time Helpdesk and General Office assistant for a 0.50 FTE role with a rolling 7-day rota, 16:30-21:30. The role involves first-line support, service request handling, and administration across on-site facilities and resident services.

Responsibilities include monitoring systems, coordinating with sub-contractors, generating reports, and maintaining accurate records. A customer-focused approach and UK driving licence are essential, with flexibility for additional hours