Part-Time NHS CSS Administrator — Admin & Digital Support

Hertfordshire Community NHS Trust; Watford; Hybrid; GBP 23,000 - 26,000; Part time

Benefits offered by this job

5% cost of living supplement (pro rata

27 days annual leave

NHS Pension Scheme

Eye Care Vouchers

Employee Assistance Programme

NHS Discounts

Job summary

Hertfordshire Community NHS Trust is seeking a Band 3 CSS Administrator to join our supportive team on a part-time basis (36.5 hours per week). The role involves telephone support, email management, and scheduling patient appointments, with opportunities to work across Children’s Specialist Services and the Referral Hub.

The successful candidate will use SystmOne, manage shared inboxes, and contribute to a developing digital approach within an NHS environment.

Qualifications

• Experience in office administration.
• Demonstrated customer care in the workplace.
• Experience working in an NHS/Healthcare environment.

Responsibilities

• Provide daily telephone support to families and external stakeholders.
• Manage shared email inboxes and digital correspondence.
• Schedule patient appointments using SystmOne.
• Use digital systems and develop new skills as services evolve.

Skills

Office administration

Customer service

Communication

Tools

SystmOne

Microsoft Office

Email platforms

Job description

Hertfordshire Community NHS Trust is seeking a Band 3 CSS Administrator to join our supportive team on a part-time basis (36.5 hours per week). The role involves telephone support, email management, and scheduling patient appointments, with opportunities to work across Children’s Specialist Services and the Referral Hub.

The successful candidate will use SystmOne, manage shared inboxes, and contribute to a developing digital approach within an NHS environment.