CSS Administrator

Cardiff and Vale University Health Board; Watford; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

NHS Pension Scheme

27 days holiday rising to 33 days plus

NHS Car Lease Scheme

Eye Care Vouchers

Employee Assistance Programme

NHS Discounts

Job summary

Hertfordshire Community NHS Trust is seeking a Band 3 CSS Administrator to join a friendly, supportive team in Watford. This part-time role (36.5 hours per week) offers fixed hours: Mon and Tue 9.30-17.00, Wed-Fri 9.00-17.00, and a chance to build strong administrative and IT skills within the NHS.

You will handle daily telephone support to families and external stakeholders, manage shared email inboxes, use SystmOne, send digital correspondence and schedule patient appointments.

Qualifications

• Strong administrative and IT skills.
• Excellent attention to detail.
• Good IT skills and ability to use Microsoft Office.

Responsibilities

• Daily telephone support to families and external stakeholders.
• Manage shared email inboxes.
• Use SystmOne for scheduling and digital correspondence.
• Schedule patient appointments.

Skills

Administrative skills

IT skills

Attention to detail

Microsoft Office

Communication

Tools

SystmOne

Job description

Looking for a new opportunity and interested in starting an administration career in the NHS?Part-time hours - 36.5 hours per week Preferred working hours: Monday and Tuesday 9.30-5pm Wednesday to Friday 9-5pm We have an exciting opportunity for a Band 3 Clinical Support Services (CSS) Administrator to join our friendly and supportive team. If you have strong administrative and IT skills, excellent attention to detail and enjoy working with others, we would encourage you to apply. If you are ready for a new challenge, enjoy being part of a team and would like a role where your administrative skills contribute to services for children, young people and their families, we would love to receive your application.

• Proposed Interview date : 29th September 2026, The main responsibilities for this administrator role can be found in the Job Description attached.The successful applicant will develop a wide range of administrative skills, including daily telephone support to families and external stakeholders, management of shared email inboxes, use of SystmOne, sending correspondence digitally and the scheduling of patient appointments.
• HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so,An understanding of the correct presentation and formatting required for formal letters and emailsRespond effectively and appropriately to external telephone calls and queries from members of the public and external stakeholders
  This is a diverse role offering the opportunity to work across Children's Specialist Services within both the Referral Hub and CSS Administration teams. You will develop a wide range of administrative skills, including telephone support, management of shared email inboxes, use of SystmOne, digital correspondence, and the scheduling of patient appointments.Our administration service is increasingly embracing digital ways of working, so you will also have the opportunity to build your confidence with new systems and digital initiatives as our services continue to develop. We are looking for someone who is organised, approachable and comfortable communicating with colleagues and families. Good IT skills, accuracy and the ability to manage and prioritise your workload will be important. You will be joining a team where learning and development are encouraged, with opportunities to develop your skills as you grow into the role., Demonstrate office administration work experience
• Experience and able to demonstrate customer care in the workplace, Advanced knowledge of Microsoft Office Packages
• Examples of using digital platforms to send correspondence, Excellent and high attention to detail
• Self Motivated and proactive, Good written communication including ability to summarise information effectively
• Ability to remain calm and work effectively in a busy working environment
  A big thank you for considering joining us at Hertfordshire Community NHS Trust You'll find it a great place to work with many benefits offered to you as a member of our staff We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision. We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages. We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date. 5% on top of basic salary high cost allowance supplement subject to a minimum payment of £1,192 per annum (pro rata where applicable).
• 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
• One of the UK's best pension schemes
• Special Leave for family and personal reasons
• NHS Car Lease Scheme
• Eye Care Vouchers
• Employee Assistance Programme
• NHS Discounts
• Caring and supportive teamwork
• Comprehensive training
• Support to develop your career within the NHS