CSS Administrator

Hertfordshire Community NHS Trust; Watford; Hybrid; GBP 23,000 - 26,000; Part time

Benefits offered by this job

5% cost of living supplement (pro rata

27 days annual leave

NHS Pension Scheme

Eye Care Vouchers

Employee Assistance Programme

NHS Discounts

Job summary

Hertfordshire Community NHS Trust is seeking a Band 3 CSS Administrator to join our supportive team on a part-time basis (36.5 hours per week). The role involves telephone support, email management, and scheduling patient appointments, with opportunities to work across Children’s Specialist Services and the Referral Hub.

The successful candidate will use SystmOne, manage shared inboxes, and contribute to a developing digital approach within an NHS environment.

Qualifications

• Experience in office administration.
• Demonstrated customer care in the workplace.
• Experience working in an NHS/Healthcare environment.

Responsibilities

• Provide daily telephone support to families and external stakeholders.
• Manage shared email inboxes and digital correspondence.
• Schedule patient appointments using SystmOne.
• Use digital systems and develop new skills as services evolve.

Skills

Office administration

Customer service

Communication

Tools

SystmOne

Microsoft Office

Email platforms

Job description

Looking for a new opportunity and interested in starting an administration career in the NHS?
Part-time hours - 36.5 hours per week
Preferred working hours:
Monday and Tuesday 9.30-5pm

Wednesday to Friday 9-5pm

We have an exciting opportunity for a Band 3 Clinical Support Services (CSS) Administrator to join our friendly and supportive team. If you have strong administrative and IT skills, excellent attention to detail and enjoy working with others, we would encourage you to apply.

*Proposed Interview date : 29th September 2026*

Main duties of the job

This is a diverse role offering the opportunity to work across Children’s Specialist Services within both the Referral Hub and CSS Administration teams. You will develop a wide range of administrative skills, including telephone support, management of shared email inboxes, use of SystmOne, digital correspondence, and the scheduling of patient appointments.
Our administration service is increasingly embracing digital ways of working, so you will also have the opportunity to build your confidence with new systems and digital initiatives as our services continue to develop.

We are looking for someone who is organised, approachable and comfortable communicating with colleagues and families. Good IT skills, accuracy and the ability to manage and prioritise your workload will be important. You will be joining a team where learning and development are encouraged, with opportunities to develop your skills as you grow into the role.

Working for our organisation

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You’ll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities

Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision.

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

In return, we can offer you:

• 5% on top of basic salary high cost allowance supplement subject to a minimum payment of £1,192 per annum (pro rata where applicable).
• 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
• One of the UK's best pension schemes
• Special Leave for family and personal reasons
• NHS Car Lease Scheme
• Eye Care Vouchers
• Employee Assistance Programme
• NHS Discounts
• Caring and supportive teamwork
• Support to develop your career within the NHS

Detailed job description and main responsibilities

The main responsibilities for this administrator role can be found in the Job Description attached.
The successful applicant will develop a wide range of administrative skills, including daily telephone support to families and external stakeholders, management of shared email inboxes, use of SystmOne, sending correspondence digitally and the scheduling of patient appointments.

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.

Person specification

Experience

• Demonstrate office administration work experience
• Experience and able to demonstrate customer care in the workplace
• Experience of working within NHS/Healthcare environment

Skills

• An understanding of the correct presentation and formatting required for formal letters and emails
• Respond effectively and appropriately to external telephone calls and queries from members of the public and external stakeholders

Knowledge

• Advanced knowledge of Microsoft Office Packages
• Examples of using digital platforms to send correspondence
• Demonstrate experience of using SystmOne

Personal Qualities

• Excellent and high attention to detail
• Self Motivated and proactive

Ability

• Good written communication including ability to summarise information effectively
• Ability to remain calm and work effectively in a busy working environment

We will communicate any interview arrangements with applicants via e-mail so it is advisable that you check the email address you give on your application on a regular basis.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. All new appointments (excluding Medical & Dental roles) are subject to a 26 week probation period.

We are proud to be an armed forces friendly employer and support the employment of the armed forces community, including veterans, spouses and partners. For more information, contact [e-mail]

Applications from qualified job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to you meeting minimum criteria of the role and salary threshold. Please visit the Gov.UK website for detail.

If applicable to the role, staff are required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010).

In submitting an application form, you authorise Hertfordshire Community NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.