Part-Time London IT Support & Office Operations Specialist

IXL; Greater London; On-site; GBP 2,066,000 - 2,755,000; Part time

Job summary

IXL Learning is seeking an IT Support & Operations Specialist for MyTutor in our London Old Street office. This part-time role requires 20 hours per week, with a 9am–1pm schedule Monday to Friday.

You will provide timely technical assistance to London teams, resolving hardware, software, network, and account issues to keep operations running smoothly. You will administer Google Workspace, Slack, VPNs, and MyTutor backend, and develop clear documentation for processes.

Qualifications

• Bachelor's degree required.
• Hands-on IT technical support experience.
• Experience with Google Workspace and Slack.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Provide high-touch IT support to London office teams by resolving hardware, software, network and account issues.
• Research and resolve help desk tickets related to hardware, software and malware.
• Administer Google Workspace, Slack, VPNs, and MyTutor backend systems.
• Develop and maintain documentation for operational processes and resources.
• Greet guests, handle deliveries, and keep day-to-day operations organized in the Old Street office.
• Serve as UK point of contact for day-to-day business needs and cross-office coordination.
• Lead onboarding for new hires with day-one setups and welcome support.
• Coordinate with building management on facilities, health and safety, and fire drills.
• Assist with ad-hoc office duties as needed.

Skills

IT support

Hardware issues

Software issues

Google Workspace

Slack

VPNs

Documentation

Office operations

Communication

Customer-facing

Education

Bachelor's degree

Job description

IXL Learning is seeking an IT Support & Operations Specialist for MyTutor in our London Old Street office. This part-time role requires 20 hours per week, with a 9am–1pm schedule Monday to Friday.

You will provide timely technical assistance to London teams, resolving hardware, software, network, and account issues to keep operations running smoothly. You will administer Google Workspace, Slack, VPNs, and MyTutor backend, and develop clear documentation for processes.