IT Support Specialist I — Flexible Hours & Growth

RELX International; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

LexisNexis Legal & Professional is seeking an IT Support Specialist to deliver in-person and remote troubleshooting for laptops, OS, software, printers, and mobile devices. You will train users and resolve issues while proactively monitoring performance to keep systems healthy.

Join a collaborative team in the UK, supporting IT infrastructure, incident escalation, and knowledge capture to continuously improve operations and service delivery.

Qualifications

• Experience with desktop OS and Office 365
• Basic networking skills
• Hardware/software installation and troubleshooting
• Active Directory fundamentals
• Mobile Device Management (Azure/Intune)
• ITIL practices awareness
• Strong customer service ethic
• Excellent problem-solving and organizational skills

Responsibilities

• Provide in-person and remote support for laptops, OS, software, printers, and mobile devices
• Proactively monitor laptop health and resolve issues to improve performance
• Support IT infrastructure and monitor for failures or degradation
• Escalate problems to third-party providers or management as needed
• Check Video Conference Rooms and provide basic support
• Document recurring issues and best practices

Skills

Customer service

Problem solving

Organizational skills

Communication

Tools

Windows

MAC

Office 365

Active Directory

Azure/Intune

ITIL practices

Job description

LexisNexis Legal & Professional is seeking an IT Support Specialist to deliver in-person and remote troubleshooting for laptops, OS, software, printers, and mobile devices. You will train users and resolve issues while proactively monitoring performance to keep systems healthy.

Join a collaborative team in the UK, supporting IT infrastructure, incident escalation, and knowledge capture to continuously improve operations and service delivery.