IT Support & Operations Specialist

IXL; Greater London; On-site; GBP 2,066,000 - 2,755,000; Part time

Job summary

IXL Learning is seeking an IT Support & Operations Specialist for MyTutor in our London Old Street office. This part-time role requires 20 hours per week, with a 9am–1pm schedule Monday to Friday.

You will provide timely technical assistance to London teams, resolving hardware, software, network, and account issues to keep operations running smoothly. You will administer Google Workspace, Slack, VPNs, and MyTutor backend, and develop clear documentation for processes.

Qualifications

• Bachelor's degree required.
• Hands-on IT technical support experience.
• Experience with Google Workspace and Slack.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Provide high-touch IT support to London office teams by resolving hardware, software, network and account issues.
• Research and resolve help desk tickets related to hardware, software and malware.
• Administer Google Workspace, Slack, VPNs, and MyTutor backend systems.
• Develop and maintain documentation for operational processes and resources.
• Greet guests, handle deliveries, and keep day-to-day operations organized in the Old Street office.
• Serve as UK point of contact for day-to-day business needs and cross-office coordination.
• Lead onboarding for new hires with day-one setups and welcome support.
• Coordinate with building management on facilities, health and safety, and fire drills.
• Assist with ad-hoc office duties as needed.

Skills

IT support

Hardware issues

Software issues

Google Workspace

Slack

VPNs

Documentation

Office operations

Communication

Customer-facing

Education

Bachelor's degree

Job description

Ready to make a real difference in education? IXL Learning, a US-based global edtech leader with products used by millions of students worldwide, is seeking an IT Support & Operations Specialist for MyTutor. MyTutor is the UK's leading online one-to-one tutoring platform, on a mission to improve education for everyone. IXL is a personalized learning platform used by 17 million students and 1 million teachers worldwide.In this role, you will provide timely, professional technical and operations support to the team in our vibrant London office on Old Street. Your enthusiasm, problem-solving skills, and tech-savviness will ensure seamless technical operations while keeping the office organised and welcoming.This is a part-time position requiring 20 hours per week in the office, with a schedule of Monday through Friday from 9am-1pm.WHAT YOU'LL BE DOINGProvide high-touch technical assistance to our London office teams by resolving hardware, software, network, and account issuesEfficiently research and resolve help desk support tickets involving hardware, software, and malwareAssist in administering Google Workspace, Slack, VPNs, and MyTutor's backend systemDevelop and maintain clear documentation for operational processes, training, and internal resourcesBe the face of IXL and MyTutor from our Old St office: Greet guests, handle incoming deliveries, and keep our day-to-day operations brilliantly organisedServe as the main UK point of contact for day-to-day business needs, coordinating cross-office operations and routing key documentation to US headquartersLead onboardings for new hires with office tours, day-one desk setups, and welcome supportAct as the primary contact for building management, assisting with facility needs, health and safety protocols, and fire drillsRun ad-hoc business errands and assist with other general office operational duties as neededWHAT WE'RE LOOKING FORBachelor's degree requiredHands-on experience in an IT technical support or a technical customer-facing rolePractical, solutions-oriented mindset with a proven ability to research, diagnose, and resolve complex technical issues across hardware, software, and everyday tools (e.g., Google Workspace, Slack)Energetic, dependable, and positive team player who thrives on setting colleagues up for successExceptional organisational skills with a high attention to detail and a proactive approach to anticipating team needsAbility to prioritise daily tasks efficiently and work independently in an in-office environmentStrong written and verbal communication skills with a welcoming, customer-focused approachPassion for improving education through technology!Safeguarding is everyone's business at MyTutor – we are committed to safeguarding the welfare of children, young people and adults, and we expect all team members to share this commitment. This position is subject to an Enhanced DBS Disclosure check with children's barred list check.ABOUT IXL LEARNINGIXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:1 in 4 students in the United States uses IXL.comRosetta Stone provides an immersive learning experience for 25 languagesWyzant is the nation's largest community of tutors, covering 300+ subjectsTeachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resourcesOur mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.