Part-Time IT & Office Operations Specialist

IXL Learning; Greater London; On-site; GBP 14,000 - 21,000; Part time

Job summary

IXL Learning, a US-based global edtech leader, seeks an IT Support & Operations Specialist for MyTutor in its London office on Old Street. This part-time role (20 hours/week, Mon-Fri 9am-1pm) focuses on technical operations, onboarding, and office coordination to keep the workspace efficient and welcoming.

You will support Google Workspace, Slack, VPNs, and backend systems, resolve hardware/software issues, and help maintain critical documentation.

Qualifications

• Bachelor's degree required.
• Hands-on IT support experience.
• Strong problem-solving and research skills with hardware/software issues.
• Excellent written and verbal communication; able to work in an in-office setting in London.

Responsibilities

• Provide high-touch technical assistance to London office teams by resolving hardware, software, network, and account issues.
• Efficiently research and resolve help desk tickets involving hardware, software, and malware.
• Assist in administering Google Workspace, Slack, VPNs, and MyTutor’s backend system.
• Develop and maintain clear documentation for operational processes, training, and internal resources.
• Be the face of IXL and MyTutor from our Old St office: Greet guests, handle incoming deliveries, and keep our day-to-day operations brilliantly organised.
• Serve as the main UK point of contact for day-to-day business needs, coordinating cross-office operations and routing key documentation to US headquarters.
• Lead onboardings for new hires with office tours, day-one desk setups, and welcome support.
• Act as the primary contact for building management, assisting with facility needs, health and safety protocols, and fire drills.
• Run ad-hoc business errands and assist with other general office operational duties as needed.

Skills

IT support

Problem solving

Communication

Organisational skills

In-office work

Education

Bachelor's degree

Tools

Google Workspace

Slack

VPNs

Job description

IXL Learning, a US-based global edtech leader, seeks an IT Support & Operations Specialist for MyTutor in its London office on Old Street. This part-time role (20 hours/week, Mon-Fri 9am-1pm) focuses on technical operations, onboarding, and office coordination to keep the workspace efficient and welcoming.

You will support Google Workspace, Slack, VPNs, and backend systems, resolve hardware/software issues, and help maintain critical documentation.