Part-Time Licensing & Customer Support Officer

North East Combined Authority; Cramlington; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Pension scheme

Annual leave 26-31 days

Flexi scheme

Job summary

Northumberland County Council is seeking a proactive Licensing Support Officer to assist the Licensing team in delivering licensing services across Northumberland. You will handle customer enquiries by phone, email, online and in person, process licence applications and maintain records.

The role requires strong numeracy and literacy, effective IT skills, and the ability to manage priorities in a busy environment. This is a part-time, on-site post with good career benefits.

Qualifications

• A good standard of general education demonstrating strong numeracy and literacy skills.
• Experience of working with the public, meeting deadlines and following statutory processes and procedures.
• Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.
• Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

Responsibilities

• Provide front-line support to customers, businesses and licence holders, responding to enquiries by telephone, email, online and in person.
• Process licence applications and maintain statutory records and databases.
• Administer payments and invoices; facilitate taxi driver knowledge tests.
• Support wider service improvement projects.

Skills

Customer service

Numeracy

Literacy

IT skills

Microsoft Office

Tools

Microsoft Office

Job description

Northumberland County Council is seeking a proactive Licensing Support Officer to assist the Licensing team in delivering licensing services across Northumberland. You will handle customer enquiries by phone, email, online and in person, process licence applications and maintain records.

The role requires strong numeracy and literacy, effective IT skills, and the ability to manage priorities in a busy environment. This is a part-time, on-site post with good career benefits.