Customer Experience Coordinator

Northumberland County Council; Morpeth; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

26 days annual leave

LGPS (Local Government Pension Scheme)

Flexi scheme

Job summary

Northumberland County Council’s Customer Experience team at County Hall in Morpeth is hiring 3 Customer Experience Coordinators for a full-time, permanent hybrid role. You will be the first point of contact for residents, providing helpful information and solutions while balancing in-office and home-based work.

We offer training, a supportive team environment, and flexible hours within a schedule that typically runs 8am–5pm, Monday to Friday.

Qualifications

• DBS check is required for the role
• Hybrid working: home and office
• Full training and development opportunities

Responsibilities

• First point of contact for residents contacting the council
• Provide clear information and advice to customers
• Understand the person and offer solutions from council and partners
• Work as part of a team in a hybrid office/remote setting

Job description

The following content displays a map of the jobs location - County Hall, Morpeth

Public Health, Stronger Communities and Inequalities

Job Introduction

3x Customer Experience Coordinators

Full Time, Permanent

The Customer Experience team are the first point of contact for people who get in touch with the council. The team operates a telephone contact centre based at County Hall in Morpeth. Our Customer Experience Coordinators work in a hybrid way, working from home and in the office and are part of a tight-knit team supported by our team leaders.

About us:

• We are passionate about delivering accessible and easy services to everyone. Through meaningful conversations we will provide clear information and advice to our customers.
• We provide advice across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and much, much more!
• We have a full training programme to get you up to speed and continued development opportunities.
• We are passionate about our staff and their wellbeing, we offer loads of resources, staff network groups and other support for our people to tap into.
• Sociable working hours shifts vary between the hours of 8am and 5pm Monday to Friday.

Who are we looking for?

• Someone who is enthusiastic, optimistic and passionate about helping people, who puts the customer at the heart of everything that they do.
• A good listener who can easily strike up a rapport with people and gain their trust.
• Someone who is curious and patient and will take the time to understand the person and offer solutions that may be provided by the council and our community partners.
• A good team player who works well with others.
• Someone who is flexible and happy to work in different locations throughout Northumberland
• A DBS check is required for the role

For further information about the role please contact Sarah Carrick

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here .

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here .

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930