Licensing Operations & Customer Service Officer

North East Combined Authority; Cramlington; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexi scheme

Job summary

Northumberland County Council invites applications for a Licensing Support Officer to assist the Licensing team with processing licences, permits and registrations in line with statutory requirements. You will provide front-line support to customers and licence holders, handle enquiries, maintain records and support service improvement initiatives.

The role requires strong numeracy and literacy, IT proficiency, and the ability to work in a fast-paced environment while delivering excellent

Qualifications

• Experience of working with the public and meeting deadlines.
• Effective IT skills and ability to maintain electronic records and databases.
• Ability to work independently and manage competing priorities while delivering good customer service.

Responsibilities

• Provide front-line support to customers, businesses and licence holders via telephone, email, online and in person.
• Process licence applications and maintain statutory records and databases.
• Administer payments and invoices related to licences and registrations.
• Facilitate taxi driver knowledge tests and support service improvement projects.

Skills

Public interaction

IT literacy

Organisation

Prioritisation

Education

General education with numeracy and literacy

Tools

Microsoft Office

Job description

Northumberland County Council invites applications for a Licensing Support Officer to assist the Licensing team with processing licences, permits and registrations in line with statutory requirements. You will provide front-line support to customers and licence holders, handle enquiries, maintain records and support service improvement initiatives.

The role requires strong numeracy and literacy, IT proficiency, and the ability to work in a fast-paced environment while delivering excellent