Part-Time Library & Digital Engagement Advisor

Dorset Councils; England; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Training opportunities

Career development

Job summary

Dorset Council’s Library Service is seeking a part-time Customer Advisor to support access to resources and digital services across multiple library sites. You will engage with diverse communities, run events, and help visitors navigate physical and online resources with a friendly, inclusive approach.

The role emphasizes community learning, digital engagement, and flexible collaboration across locations, with training and volunteering development opportunities available.

Qualifications

• Strong customer service skills and welcoming approach.
• Excellent communication with diverse ages and backgrounds.
• Experience in a face-to-face environment is desirable.
• Basic IT skills and ability to help users with digital resources and devices.

Responsibilities

• Deliver high standards of customer service and manage day-to-day library services.
• Assist users in accessing physical and online resources.
• Personalise interactions and promote library and council services.
• Support digital engagement and use of self-service terminals and public computers.
• Organise activities and events for learning, health and lifelong learning.

Skills

Customer service

Communication

IT literacy

Public access computers

Tools

Microsoft Office

Job description

Dorset Council’s Library Service is seeking a part-time Customer Advisor to support access to resources and digital services across multiple library sites. You will engage with diverse communities, run events, and help visitors navigate physical and online resources with a friendly, inclusive approach.

The role emphasizes community learning, digital engagement, and flexible collaboration across locations, with training and volunteering development opportunities available.