Part-Time Library Advisor: Digital Support & Events

WMJobs; Birmingham; On-site; GBP 17,286 - 17,560; Part time

Benefits offered by this job

Great holiday entitlement

Pension scheme

Flexible working where possible

Opportunities for professional development

Job summary

A local government organization in Birmingham seeks a Library Customer Advisor to provide excellent customer service and support access to library resources. The role involves digital assistance, leading storytelling events, and working collaboratively in a dynamic environment. Applicants should possess strong customer service skills, enthusiasm, and a background in community work. This permanent, part-time position offers a salary of £17,286 to £17,560 per annum and includes opportunities for professional development.

Qualifications

• Enthusiastic, energetic, and flexible with excellent customer service skills.
• Will to find answers to questions and help customers.
• Background in retail, community, education, early years, or library work is welcome.

Responsibilities

• Provide digital one-to-one support to customers.
• Lead events and activities such as storytelling for children.
• Support customers in accessing resources and services.
• Collaborate with the team in a fast-paced environment.

Skills

Customer service skills

Enthusiasm and flexibility

Problem-solving

Experience in retail or community work

Job description

A local government organization in Birmingham seeks a Library Customer Advisor to provide excellent customer service and support access to library resources. The role involves digital assistance, leading storytelling events, and working collaboratively in a dynamic environment. Applicants should possess strong customer service skills, enthusiasm, and a background in community work. This permanent, part-time position offers a salary of £17,286 to £17,560 per annum and includes opportunities for professional development.