Part-Time Helpdesk & Facilities Assistant

Upp Ltd; United Kingdom; Remote; GBP 15,000 - 19,000; Part time

Benefits offered by this job

25 days holiday

Pension

Life assurance

Enhanced family leave policy

Training

Volunteer days

Cycle to work scheme

Job summary

Upp Ltd is seeking a part-time Customer Support Representative for the Reading campus. You will provide first-line helpdesk support, handle requests, monitor systems, and coordinate with on-site teams to maintain service levels.

The role requires strong customer service skills, attention to detail, and proficiency with MS Excel/Outlook. A full UK driving licence is desirable for site travel.

Qualifications

• Previous helpdesk/customer service experience in a customer-focused environment.
• Excellent telephone manner and writing skills to communicate with diverse people.
• Strong attention to detail and data interpretation abilities.
• IT literate with MS Office and database applications.
• Good organisational skills and ability to prioritise work.
• Full UK driving licence.

Responsibilities

• Provide first point of contact, maintain records, and respond to requests promptly.
• Liaise with University client, sub-contractors, and residents as needed.
• Monitor Building Management and Lift systems; act on alerts within timescales.
• Input, allocate, and route service requests in a facilities management database.
• Produce operational and client liaison reports; support service events.
• Assist in auditing customer service and keep residents updated on progress.
• Be available for out-of-hours support including emergencies and checks.
• Follow health and safety procedures and complete required training.

Skills

Customer service

Telephone manner

Attention to detail

MS Office

Organisational skills

English proficiency

Driving licence

Education

GCSE Mathematics and English

Tools

QFM

Job description

Upp Ltd is seeking a part-time Customer Support Representative for the Reading campus. You will provide first-line helpdesk support, handle requests, monitor systems, and coordinate with on-site teams to maintain service levels.

The role requires strong customer service skills, attention to detail, and proficiency with MS Excel/Outlook. A full UK driving licence is desirable for site travel.