On-Call Concierge & Front Desk Cover (Reading)

Pertemps Reading; Old Warren; On-site; GBP 17,000 - 25,000; Full time

Job summary

Pertemps Reading is seeking a professional Concierge to provide ad-hoc cover at a residential development in Reading. You will deliver a welcoming front-of-house service and assist residents and visitors.

The role requires strong communication, reliability and the ability to handle enquiries, manage deliveries and on-site access. You will work 12-hour shifts as required, maintaining a neat reception area and supporting facilities management.

Qualifications

• Excellent communication and customer service skills.
• Professional, friendly and approachable manner.
• Basic IT skills and attention to detail.
• Reliable, punctual and able to work independently.

Responsibilities

• Provide a professional and welcoming front-of-house service.
• Greet and assist residents, visitors and contractors.
• Handle telephone calls, emails and general enquiries.
• Respond to customer queries and concerns professionally, escalating when required.
• Manage keys, parcels and on-site assets securely and accurately.
• Support contractors and building access arrangements.
• Maintain accurate records and update relevant systems.
• Report maintenance, security, health & safety or compliance issues.
• Support general property and facilities management duties as required.
• Maintain a professional and presentable reception area.
• Work flexibly and provide additional support when required.

Skills

Communication

Customer service

IT basics

Attention to detail

Reliability & punctuality

Flexibility

Travel to Reading

Tools

Property management systems

Job description

Pertemps Reading is seeking a professional Concierge to provide ad-hoc cover at a residential development in Reading. You will deliver a welcoming front-of-house service and assist residents and visitors.

The role requires strong communication, reliability and the ability to handle enquiries, manage deliveries and on-site access. You will work 12-hour shifts as required, maintaining a neat reception area and supporting facilities management.