Part-Time Helpdesk Consultant — Flexible Hours & Training

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 12,000 - 20,000; Part time

Job summary

A leading wealth management firm in Bristol is seeking part-time Customer Service/Helpdesk Consultants. This role involves answering client queries via email and phone, providing exceptional service without sales pressure. Ideal candidates will have experience in customer service and strong communication skills. The position offers extensive training, flexible hours, and a variety of employee benefits. This is an excellent opportunity to start a career in wealth management within a top FTSE 100 company.

Benefits

Annual pay review

25 days holiday plus bank holidays

Flexible working options

Pension scheme up to 11% employer contribution

Health care cash plans

Gym memberships

Employee Assistance Programme

Qualifications

• Experience in a helpdesk, operational, administration, customer service or contact/call center environment.
• Passionate about delivering excellent client service.
• Ability to work in a fast-paced environment and meet tight deadlines.

Responsibilities

• First point of contact for resolving client queries by email and phone.
• Deliver a personalized service to clients.
• Work collaboratively with other teams.

Skills

Writing emails

Responding to clients

Answering phone calls

Multi-tasking

Organizational skills

Tools

MS Office (Outlook, Word, Excel)

Job description

A leading wealth management firm in Bristol is seeking part-time Customer Service/Helpdesk Consultants. This role involves answering client queries via email and phone, providing exceptional service without sales pressure. Ideal candidates will have experience in customer service and strong communication skills. The position offers extensive training, flexible hours, and a variety of employee benefits. This is an excellent opportunity to start a career in wealth management within a top FTSE 100 company.