Part-Time Care Navigator & Front Desk Receptionist

West Suffolk Clinical Commissioning Group; Norwich; On-site; GBP 12,000 - 15,000; Part time

Job summary

Hoveton & Wroxham Medical Centre is recruiting two part-time receptionists to join our busy front desk. One role covers 26 hours over three days and the other 18 hours over two days, handling about 250 calls daily in a fast-paced setting.

The team values excellent communication, discretion, and patient care, with opportunities across both sites from 2026 as Magna Medical Centre expands services. A supportive, caring atmosphere awaits.

Qualifications

• Essential: previous reception experience and desire to provide high levels of service
• Organised, flexible and friendly with strong IT and admin skills
• Excellent communication with a clear, polite telephone manner
• Ability to work confidentially and discreetly with patients
• Experience with the general public, empathetic in distressing situations
• Team player who can also work independently with initiative
• Flexibility to cover additional/alternative hours as needed

Responsibilities

• Greeting and directing all patients.
• Making appointments and issuing appointment cards.
• Handling information requests and managing problems/complaints.
• Advising patients on practice procedures.
• Registering new patients.
• Answering the telephone promptly.

Skills

Reception experience

Organised

Communication skills

Confidentiality

Empathy

Team player

IT skills

Multi-tasking

Healthcare experience

Job description

Hoveton & Wroxham Medical Centre is recruiting two part-time receptionists to join our busy front desk. One role covers 26 hours over three days and the other 18 hours over two days, handling about 250 calls daily in a fast-paced setting.

The team values excellent communication, discretion, and patient care, with opportunities across both sites from 2026 as Magna Medical Centre expands services. A supportive, caring atmosphere awaits.