Part-Time Medical Receptionist & Care Navigator

Nhs View All Jobs; Norwich; On-site; GBP 12,000 - 18,000; Part time

Job summary

Hoveton and Wroxham Medical Centre is recruiting two part-time receptionists to support our fast-paced frontline team. One role is 26 hours over three days, the other 18 hours over two days.

The successful candidates will handle high volumes of patient calls and provide friendly, confidential help while directing patients to the appropriate care and service. Experience in a call centre or medical reception is beneficial.

Qualifications

• Previous reception experience and keen to help us to provide high levels of service to our patients.
• Organised, flexible and friendly.
• Excellent communication skills, with a clear and polite telephone manner.
• Strong IT and administration skills.
• Ability to multi-task, prioritise and work accurately under pressure.
• Previous medical or healthcare receptionist experience is desirable.
• Some flexibility is required to cover additional or alternative hours.

Responsibilities

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone, promptly.

Skills

Reception experience

Organised

Flexible

Communication skills

IT skills

Multi-tasking

Confidentiality

Job description

Hoveton and Wroxham Medical Centre is recruiting two part-time receptionists to support our fast-paced frontline team. One role is 26 hours over three days, the other 18 hours over two days.

The successful candidates will handle high volumes of patient calls and provide friendly, confidential help while directing patients to the appropriate care and service. Experience in a call centre or medical reception is beneficial.