Part-Time Healthcare Front Desk Receptionist

Livewell Southwest; Plymouth; On-site; GBP 12,000 - 17,000; Part time

Job summary

Livewell Southwest is seeking a friendly Receptionist for The Glenbourne Unit in Plymouth. This 20-hour-per-week fixed-term role acts as the first point of contact for patients, visitors, and staff, handling enquiries and supporting administration.

The ideal candidate will be well organised, have strong communication skills, and be able to work in a busy healthcare setting. The role requires front-of-house duties and adherence to data protection and confidentiality policies.

Qualifications

• Experience in administrative data systems.
• Team working experience in healthcare settings.
• Experience in health or social care office environments.
• Proven ability to deal with the public with clear communication.
• Ability to liaise with external agencies and contractors.
• Good organisational skills and attention to detail.

Responsibilities

• Provide front-of-house support for customers and visitors, acting as first point of enquiry and signposting to relevant services.
• Promote the department's image by ensuring notices and leaflets are current and well presented.
• Record and escalate complaints, compliments, and suggestions appropriately.
• Respond to telephone, email, and written queries, including call handling as agreed.
• Lock down the Unit when required, manage front door access via phone link, and oversee key security, audits, and deposits for locker keys.
• Ensure visitors sign in/out, monitor security cameras, SAS alarms, and fire systems.
• Report faults, manage mail, arrange meetings and events, and maintain accurate records in line with data protection.
• Support managers with data collection, invoices, petty cash, and stock control.
• Ensure contractors complete safety induction and comply with confidentiality.
• Work independently, prioritising tasks, and contribute ideas for service improvement.
• Physical effort: Frequent sitting/standing; keyboard input; light lifting, sorting and filing.

Skills

Administrative experience

Teamwork

Health/social care environment

Public interaction

Dealing with external agencies

Communication skills

Prioritising workload

Initiative

Organised and accurate

Education

NVQ 2 or equivalent

GCSE level education

ECDL

Tools

MS Word

MS Excel

MS Office

Job description

Livewell Southwest is seeking a friendly Receptionist for The Glenbourne Unit in Plymouth. This 20-hour-per-week fixed-term role acts as the first point of contact for patients, visitors, and staff, handling enquiries and supporting administration.

The ideal candidate will be well organised, have strong communication skills, and be able to work in a busy healthcare setting. The role requires front-of-house duties and adherence to data protection and confidentiality policies.