Duty Manager — Flexible Shifts & Guest Experience Leader

Denton; Newcastle upon Tyne; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Flexible shifts

33% staff discount

Friends & family discount 20%

Wagestream access

Gym discounts

Team socials

Pension

25 days holiday

Free shares

Employee helpline

Job summary

Denton in Newcastle upon Tyne is seeking a proactive Duty Manager to work with the General Manager to lead the team and run the day-to-day operations. You’ll oversee service, hospitality, and standards to ensure guests receive a memorable experience.

You’ll train and mentor staff, model great service, and drive toward business targets. We offer flexible shifts, generous benefits, and a supportive team to help you thrive.

Qualifications

• Experience in hospitality management.
• Ability to train and inspire teams.
• Excellent guest service and hosting skills.

Responsibilities

• Assist the General Manager in day-to-day operations.
• Train and inspire the team to deliver high-quality food, drink and service.
• Be a role model and guide development within the team.
• Ensure guests are cared for and feel welcome during their visit.
• Strive towards and achieve business targets.

Skills

Management experience

Customer service

Team leadership

Training & coaching

Guest experience

Tools

POS systems

Job description

Denton in Newcastle upon Tyne is seeking a proactive Duty Manager to work with the General Manager to lead the team and run the day-to-day operations. You’ll oversee service, hospitality, and standards to ensure guests receive a memorable experience.

You’ll train and mentor staff, model great service, and drive toward business targets. We offer flexible shifts, generous benefits, and a supportive team to help you thrive.