Part-Time Guest Experience Associate (Night Shifts)

Merkur Slots UK Limited; Ilkeston; Vor Ort; GBP 17.000 - 19.000; Teilzeit

Benefits dieser Stelle

28 days holiday incl Bank Holidays

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with retailers/restaurants

Employee assistance programme

Zusammenfassung

MERKUR Slots UK Limited in Ilkeston is seeking a Team Member to join our busy venue on a rota that includes weekends and Bank Holidays. This 16-hour-per-week role offers a friendly, fast-paced retail/hospitality environment with training and progression opportunities.

You will deliver excellent customer service, maintain high standards of cleanliness and presentation, and support promotions while following brand guidelines. A positive, proactive approach and good communication are essential.

Qualifikationen

• Experience in a retail, hospitality or gambling environment.
• Delivering excellent customer service.
• Willingness to learn and develop; flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be provided.

Aufgaben

• Maintain venue housekeeping to the highest standard; regularly clean gaming equipment, floors, walls and other surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour for suspicious or disruptive activity.
• Assist with administration to 100% accuracy.
• Help ensure promotions run smoothly and are a success.
• Ensure customer service aligns with standards and results in customer satisfaction.
• Own and resolve problems, escalating when appropriate per complaints policy.
• Interact with customers during shifts and log interactions per policies.
• Maintain a high standard of personal presentation per brand dress code.

Kenntnisse

Excellent communication

Customer service

Team player

Flexibility

Attention to detail

Jobbeschreibung

MERKUR Slots UK Limited in Ilkeston is seeking a Team Member to join our busy venue on a rota that includes weekends and Bank Holidays. This 16-hour-per-week role offers a friendly, fast-paced retail/hospitality environment with training and progression opportunities.

You will deliver excellent customer service, maintain high standards of cleanliness and presentation, and support promotions while following brand guidelines. A positive, proactive approach and good communication are essential.