22-Hour Part-Time Medical Receptionist (GP Practice)

The Crown Medical Centre; Taunton; On-site; GBP 11,000 - 14,000; Part time

Job summary

The Crown Medical Centre in Taunton is seeking a friendly Medical Receptionist to join the reception team. You will be the first point of contact for patients, handling calls, bookings and enquiries with professionalism.

Training will be provided; previous GP reception experience is desirable but not essential. Hours are 22 per week with pattern Mon/Tue/Thu shifts; there may be slight adjustments for the right candidate.

Qualifications

• Excellent verbal and written communication.
• Customer service experience.
• Friendly, approachable and professional manner.
• Good IT skills and confidence using computer systems.
• Experience with EMIS Web or similar clinical system.
• GCSE English and Maths at grade 4/C or above.

Responsibilities

• Act as the first point of contact for patients attending or contacting the practice.
• Answer phone calls and patient enquiries professionally.
• Greet patients and visitors and direct them appropriately.
• Book, amend and cancel appointments per procedures.
• Process prescription and home visit requests per protocols.
• Maintain accurate patient information on EMIS Web and communication with clinical staff.

Skills

Excellent communication

Customer service

Teamwork

IT skills

Confidentiality

English GCSE

EMIS Web experience

Public-facing experience

Education

GCSE English & Maths

Tools

EMIS Web

Computer systems

Job description

The Crown Medical Centre in Taunton is seeking a friendly Medical Receptionist to join the reception team. You will be the first point of contact for patients, handling calls, bookings and enquiries with professionalism.

Training will be provided; previous GP reception experience is desirable but not essential. Hours are 22 per week with pattern Mon/Tue/Thu shifts; there may be slight adjustments for the right candidate.